New Madinah Hotel

We had an absolutely wonderful stay at the New Medina Hotel. Remarkable hospitality right from the receptionist to the security crew and not forgetting the fantastic housekeeping and dining hall staff. Big shout-out to the housekeeping team for maintaining the sparkle in our suite, you truly made it feel like home. A great thanks to the dining hall squad, especially Chef Tauqeer and Mr. Brakaat, your culinary skills are amazing! The hotel's optimal location! Just a 3-minute leisurely stroll to the haram. Truly grateful for the memories.

The environment and close proximity to Haram

The location of the hotel is close to the Rawdah side of Masjid Nabawi. The Buffet breakfast was top notch. Especially, Barakat and Irfan at the restaurant gave us great service during breakfast. Just outside the hotel, there is a swarma shop which had delicious food for lunch and dinner. When checking out, Rajik at the concierge was super helpful. I had some issue with the taxi I personally reserved. Rajik found us taxi from his personal contact which was probably the one of the most useful thing that happened to us during our visit. Overall, Madinah is a city of peace. This hotel supplimented our peaceful experience during our stay in Madinah.

We booked New Madinah Hotel as the second part of our journey to Saudi Arabia, just after our Umrah at Makkah. The hotel is very conveniently located, within a 5 minute walk from Masjid Nabawi. The shuttle service area to Masjid Quba is also about 7 minutes of walking distance. Rania was very helpful during the process, assisting us with her charming and smiling demeanour. Dates, Saudi coffee, water, tea and lemon-infused water were also always available at the reception. Room: As rightly pointed out in the Booking app, the room has ample space, with three single beds and a large living area. The bathroom is proportionally large, with the bonus of a bathtub and a foot rinse. Amenities were carefully thought out. Beyond the availability of bathrobes, we each had the essential kit. While some areas of the room showed signs of age, the atmosphere was undeniably cosy and charming. Bedding was comfortable, which provided for restful sleep. Power outlets were somewhat awkwardly placed, but we found workarounds for our charging needs. Food: Food was up to the expected standards for breakfast, with a large variety of hot dishes, yogurts, salads, juices. We must mention that the hot dishes, including curries were well-seasoned; the Indian and Pakistani based preparations were spot-on. The selection of breads and pastries was a pleasant surprise, and there was always something for everyone. Service: Undeniably the strong point of the hotel. Staff was very attentive and caring. Special thanks to the kitchen staff: Mr Barkat was constantly on the move, checking on guests to ensure an optimal experience; chef Ahmad was a constant, sympathetic presence and extremely attentive and even prepared waffles for our son.  Our room needs were also swiftly taken care of every time we had something to ask. The general atmosphere was warm and cosy, with the selection of a warm lighting theme, along with the room furniture and colour scheme following this philosophy.

The breakfast and dinner buffet is very good. The chefs, the servers, are all really helpful and courteous and friendly. The entire hotel staff, house keeping and cleaning crews did the best they could. I would really want the hotel management and ownership to look at upgrading the property with new furniture, appliances and lighting fixtures. They were dated and in need to repairs and upgrades. Overall for Umrah with family, I would definitely consider staying there again. The hotel reception and concierge were also very accommodating and I appreciate it highly. But with a family knowing that a good breakfast and a good dinner is available both for 3-4 hour windows is really very attractive and welcomed Also a new mall just opened and has an entrance from the hotel lobby to great shops. So that was great as coming from long walks to the grand mosque , you dont have to walk far to shops for gifts and souvenirs..